For a list of all attractions and their specific requirements and accommodations at Universal Studios Florida™ and Universal's Islands of Adventure™, please consult Universal Orlando's Riders Guide for Rider Safety and Guests with Disabilities. For a list of all attractions’ requirements and accommodations at Universal's Volcano Bay™, please see the Volcano Bay Rider's Guide.
We offer regularly-scheduled, interpreted performances at many of our in-park shows. Please consult your guide map upon arrival so that you can plan your day accordingly. As a regular service to all our park guests, selected "live action" shows offer interpreted show times every day year-round. The show schedule is subject to change each week, so interpreted shows are printed on the Park Guide (map) available as soon as you enter each of our parks. You will see the icon for "interpret" next to the show times that will be interpreted. For more information, you can contact Guest Services at 407-224-4233, choose option 2 or email them at http://www.visitorsatisfaction.com/contactus/.
In addition to interpreting services, closed captioning and assistive listening devices, guidebooks for guests with disabilities, and attraction scripts are available at Guest Services in each theme park. For guests who are deaf or hard of hearing, Telecommunication Devices for the Deaf (TDDs) are located at the Guest Services inside Universal Studios and Universal’s Islands of Adventure.
For your enjoyment and convenience, Universal Orlando's shopping and dining facilities are wheelchair accessible. Also, our outdoor stage shows and parade offerings have areas reserved for “Accessible Viewing”. These areas are clearly marked with the International Symbol of Accessibility.
In addition, all the queues are accessible to guests using wheelchairs (with the exception of Pteranodon Flyers™ at Universal's Islands of Adventure, please see an attendant for assistance). There are specific boarding requirements and accommodations for those using wheelchairs at each attraction. In all cases, if you are capable of transferring to the ride vehicle's seating (either by yourself or with the assistance of another person in your party), you may transfer.
Additionally, certain attractions are capable of allowing guests to remain in their standard wheelchair throughout. For a list of all attractions and their specific requirements and accommodations, please consult Universal Orlando's Rider's Guide for Rider Safety and Guests with Disabilities.
NOTE: We apologize, but due to their dramatic motion, none of the ride vehicles at Universal Orlando will accommodate Electric Convenience Vehicles (ECVs) or electric wheelchairs. At those rides which can accommodate standard wheelchairs, guests may transfer from their ECV or electric wheelchair into a standard wheelchair, which can be provided at each location.
Trained service animals are welcome at Universal Orlando Resort™. Service animals must remain on a leash or a harness and under the control of their handler at all times. In order to assist the owner in making an informed decision about their service animal’s safety, each attraction has its own specific entry/boarding requirements. To ensure safety of the service animal, its tail (or other appendages) should not be allowed to extend beyond the floor of the ride vehicle. Please consult the listing for each attraction in this guide for more information. Portable kennels are available for your service animal while you enjoy certain attractions. Please contact an attendant for further assistance or see the Universal Orlando Rider's Guide for Rider Safety and Guests with Disabilities.
Any guests with prosthetic arms or hands will be required to ensure the limb is properly attached and able to grasp the ride restraint on attractions where prosthetics are permitted. On attractions where prosthetic limbs must be removed, certain natural extremities are required to ride safely. If you have any questions, please ask an attendant or visit Guest Services.
The following attractions require guests to remove all prosthetic limbs before riding and still have the ability to (1) continuously brace with an upper natural extremity; (2) independently maintain yourself in an upright position while seated; and (3) when seated, both natural legs must extend to the edge of seat or terminate below the knee:
Guests should properly secure all prosthetic limbs before riding the following attractions to prevent hazards or loss due to ride forces:
Due to the dramatic movement of select attractions and/or special effects, oxygen tanks are permitted at the following locations:
The Rider's Guide for Rider Safety and Guests with Disabilities is available for loan in large print and embossed in Braille at the Guest Services lobbies at Universal Studios Florida and Universal's Islands of Adventure. In addition, large print and Braille scripts outlining the dialogue for our in-park live action shows are also available for loan at Guest Services located inside Universal Studios Florida and Universal's Islands of Adventure as well as at the following locations:
Many attractions can accommodate a guest with a white cane or provide a storage compartment in the ride vehicle to place the cane. The cane may need to be collapsed on some attractions. On those attractions where the cane may become lost due to ride forces or present a potential hazard to other guests, an attendant will hold the white cane for the guest once the guest is seated. The attendant will have the white cane available as soon as the attraction vehicle is stopped in the unload area. White canes will be held by an attendant at the following attractions: